Common international logistics problems

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Q1.
What is international logistics?
A1.
International logistics refers to the transportation of goods from one country to another country or region by sea, air or land, so as to complete the ultimate purpose of international commodity transactions.
Q2.
What is an international parcel?
A2.
International parcel refers to a small parcel which weighs less than 2KG, the sum of the length, width and height of the outer package is less than 90cm, and the longest side is less than 60cm, and is sent abroad through post air mail service. Our international parcel shipping service has an absolute price advantage. This shipping method can minimize the cost and enhance the price competitiveness.
Q3.
What is overseas warehouse?
A3.
It refers to a form of cross-border logistics, through which the goods exported from China are sent to overseas warehouses in bulk by sea, land and air transportation to realize local sales and local distribution.
Q4.
What is the difference between international parcel shipping and line haul?
A4.
International parcel shipping is a part of cross-border line haul. International parcel shipping mainly refers to the shipping of small parcels abroad through post air mail services, while cross-border line haul provides a greater service area with different modes of transport by air, sea, land, and rail, covering a much diversity of freight.
Q5.
How to place an order for international parcel shipping?
A5.
You may place an order through importing from J&T International VIP or through an API or ERP system.
Q6.
How is the international parcel collected?
A6.
Express delivery / self-delivery / door-to-door collection.
Q7.
What are the conditions for door-to-door collection?
A7.
At present, for self-owned vehicle, door-to-door collection will be provided for more than 50 orders, and for a single order, door-to-door collection will be provided by J&T express.
Q8.
Which areas are available for door-to-door collection?
A8.
For self-owned vehicles, door-to-door collection is available in Guangzhou and Shenzhen, and for a single order, door-to-door collection will be provided by J&T express nationwide.
Q9.
Is there any restriction for dimensions?
A9.
Yes, the restrictions vary with different products in different countries. For details, please refer to the J&T's restrictions on placing orders.
Q10.
Can international parcels be returned after they are sent?
A10.
It can only be returned in the country of destination but cannot be returned to China.
Q11.
Can overseas warehouses provide forwarding service for the returns?
A11.
Yes.
Q12.
How to calculate parcel weight?
A12.
Different products are subject to different calculation methods. For details, please refer to the specific product description.
Q13.
How is the freightage charged?
A13.
Different products are subject to different charging methods. For details, please refer to the specific product description.
Q14.
Is there a customs declaration fee for formal declaration?
A14.
No customs declaration fee.
Q15.
Is the international parcel tax-included?
A15.
Different products are subject to different tax rules. For details, please refer to the specific product description.
Q16.
What are the contrabands?
A16.
Articles prohibited from export by the State, embargoed articles for aviation and goods prohibited from import by different countries of destination.
Q17.
Can the waybill information be filled in other languages?
A17.
Chinese and English are supported. Local language is supported for certain waybill information.
Q18.
How are international parcels packaged?
A18.
Mainly in cartons, bags and flexible packaging.
Q19.
Is there any packaging service?
A19.
Yes.
Q20.
Is it possible to avoid bubble wrap?
A20.
For details, please refer to the specific product description.
Q21.
Is there any localized customer service?
A21.
J&T International currently does not provide local customer service in the country of destination, but there are local customer services in areas with J&T self-owned terminal.
Q22.
If the customer provides the customs declaration documents, how many working days does it spend to complete import customs clearance?
A22.
The requirements and time of customs clearance varies with different ports. At present, the customs clearance time is basically 1-2 days.
Q23.
How is delivery carried out in the destination?
A23.
In Southeast Asia, it is mainly delivered by J&T. In Europe and America, it is mainly delivered by a mainstream third-party logistics delivery provider in the local market.
Q24.
How to check the status of parcel logistics?
A24.
You can check at J&T’s official website, 17track, and 51track.
Q25.
What should I do if I haven't received my parcel over a long time?
A25.
Contact customer service for assistance in checking the status of the parcel.
Q26.
How to pay for shipping?
A26.
We support monthly, semi-monthly, and weekly payment, as well as pre-paid recharge.
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